Frequently Asked Questions
PLACING AN ORDER
What payment methods do you accept?
At CLEVO DESIGN, you can pay with credit cards, debit cards and the express payment methods available at checkout, such as PayPal.
We do not accept direct bank transfers or cash on delivery.
How secure is my online order?
When you make an online purchase by credit card, your data is entered on a secure page protected by SSL encryption.
Payment information is encrypted and securely transmitted to our payment provider to authorize and approve the transaction.
Your credit card details are not stored on our servers.
ORDER DELIVERY
When will my order be processed?
Orders are normally processed within 1–3 business days.
We process orders from Monday to Friday. Please note that we do not ship on weekends or public holidays.
During periods of high demand, promotions or holidays, processing times may be slightly longer.
If you do not receive tracking information within 5 business days after payment, you can contact us at:
How can I track my order?
We will email you the tracking information as soon as your order has been shipped.
You will normally receive the tracking number shortly after your order is dispatched.
You can use the tracking code to monitor the status of your delivery.
RETURNS AND EXCHANGES
How can I return my order?
If you wish to return an item, you can contact us within 14 days of receiving your order.
To request a return, please email us at:
Please include your order number and the reason for the return. Our customer service team will review your request and send you the relevant instructions if the return is approved.
All returned products must be intact, unused, complete with all accessories and, where possible, in their original packaging.
For more information, please refer to our Return and Refund Policy.
What happens if the product I received is defective, incorrect or damaged?
If you have received a product that is defective, incorrect or damaged during shipping, please contact us as soon as possible at:
Please include your order number and clear photos or videos showing the issue.
We will review your case and do our best to provide a solution as quickly as possible.
How long does the return process take?
Once we have received and inspected the returned product, we will inform you whether the refund has been approved or rejected.
If the return is approved, the refund will be processed within the timeframe stated in our Return and Refund Policy.